All requests must be responded to within 20 working days, unless there are exceptional circumstances, for example, where requests are extensive in terms of the number of documents requested, or where they raise complex issues. If we require more information or if your request will take longer than 20 days to action, we will contact you.
If a request is received outside of normal working hours it will be treated as being received the next working day.
Response means one of the following:
- Refusing the request
- Making the requested document available for re-use
- Where conditions are attached to re-use, finalising the offer to you of the conditions on which re-use will be permitted
Related Websites
Contact Information Governance
- Tel: 01803 207412
- Email: dp@torbay.gov.uk
- Fax: N/A
