	Benefits Service Torbay Council Town Hall Castle Circus Torquay TQ1 3DR
	ebvit @torbay.gov.uk
	0800 731 2731 (tel)
	01803 207544 (fax)
	Additional Contact Details

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Targeting Benefit Fraud

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Fraud Awareness

What is Benefit Fraud?

Both Housing and Council Tax Benefit are "means tested" benefits. This means that we need to obtain specific information about anyone who wishes to claim these benefits so that their entitlement can be calculated correctly.

Benefit fraud occurs when a person receives more benefit than they are entitled to by knowingly or dishonestly withholding or falsifying information about their claim for benefit. This also applies to someone who receives Benefit for another person - such as a landlord or landlords agent.

How Fraud Affects all of us

Committing benefit fraud is stealing from others genuinely in need and you really can help.

National and local stats on fraud

Make a difference by reporting any suspicions you have by either ringing the Fraud Hotline telephone number or using the reporting fraud form:

What is Torbay Council doing to crack down on Fraud?

During 2008 - 2009, the Council’s dedicated fraud team investigated over 500 allegations of benefit fraud. They prosecuted or sanctioned 68 people and identified fraudulent overpayments of £163,000.

Three people were sent to prison and two narrowly missed imprisonment by receiving suspended sentences. Three received community punishment orders totally 260 hours amounting to unpaid work they have had to do in the community, serving the people of Torbay as a penalty for their crime.

Report a change in circumstances

You can report a change in your circumstances by telephoning the Council on 01803 207201 or e-mailing the Council at housing.benefits@torbay.gov.uk or by writing to the Council. You can find out what changes you need to report by clicking on the link on this page to "changes in Circumstances".

If you do not report changes in your circumstances promptly you may be overpaid and have to repay the overpayment. In some cases further action could be taken against you which might be a financial penalty, a formal caution or even prosecution. Please see the Council’s Fraud Prosecution and Sanction policy at the bottom of this page.

Types of Housing Benefit and Council Tax benefit Fraud

undeclared partner:
This can either be not telling us about your partner when you first make a claim, or not letting us know when your partner moves in during your claim.
undeclared income:
Not telling us about money you have coming into your household, whether at the start of your claim or during the time you are claiming. This could be from Tax Credits, other benefits, maintenance payments, or rent from a lodger. These are only examples and are not a complete list of all the types of income we need to know about.
undeclared earnings:
Not telling us about any employment you, or your partner, undertake either when you first make your claim or any employment that started during the period you are claiming.
undeclared capital:
Capital includes any accounts, savings, and investments you, or your partner, have and any property you, or your partner, own, whether someone is living there or not

Other types of benefit fraud include:

non-residency
undeclared people living with you.
falsifying documents or evidence

What happens if we want to speak to you about your claim for benefit

If we have reason to believe that you have committed an offence we may invite you to attend an Interview Under Caution. This does not mean that we believe you are guilty and will prosecute you, it means that the evidence gathered so far has indicated that you may have committed an offence.

You do not have to attend an interview, as they are voluntary. However, non-attendance may not prevent us from taking further action against you and in very serious cases we can ask the Police to issue an arrest warrant.

If you attend an Interview Under Caution you can bring with you a friend or relative, as long as they are not connected to our investigation. You can also bring a solicitor or legal advisor.

How to contact the Counter Fraud Unit

If you suspect anyone of fraudulently claiming benefit, you can:

call our fraud hotline on 0800 7312731 (free, confidential, and open 24 hours a day 7 day a week)
email us at ebvit@torbay.gov.uk
telephone us on 01803 207201
print off the reporting fraud form, complete it and either send to us at : Torbay Council (Fraud Team) Town Hall Castle Circus, Torquay TQ1 3DS or drop it in to one of the Connections offices.