	Connections Torbay Council Town Hall Castle Circus Torquay TQ1 3DR
	connections @torbay.gov.uk
	01803 207201 (tel)
	N/A (fax)
	Additional Contact Information

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Call Centre

Torbay Council's Call Centre is based at Roebuck House in Torquay and is open 6 days a week - see the opening times below:

Monday: Friday 8.30am - 5.30 pm
Wednesday: 9.30am - 5.30pm
Saturday: 8.30am - 12pm

The Call Centre deals with a wide variety of calls including, but not limited to, the following:

Service	Telephone Number
Housing/Council Tax Benefits	207201
Council Tax	207207
Business Rates	207207
Anti-Social Behaviour	207900
Housing Advice	208723

In December 2007 a new telephony system was installed to improve our service to customers. This system enables us to manage our calls more effectively:

easier access for customers to contact the Council
90% of customers get through to an operator first time
average waiting time of under 1 minute
we offer an out-of-hours messaging service

All customer contact received via our Call Centre or our Connections offices is documented** to ensure the information is actioned by, or forwarded to, the relevant department, as necessary. Should you contact us at a later date we are able to access all previous enquiries you have made. This provides up-to-date information regarding the progress of your enquiry.

** All information held is in accordance with the Data Protection Act.

Key Facts:

We aim to resolve 80% of your enquiries at the first point of contact.
We answer up to 1,900 calls per week
Saturday mornings are our quietest time

Call Centre

Key Facts:

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