	HUB Torbay Council Pearl Assurance House 101 - 107 Union Street Torquay TQ1 3DW
	referralhub @torbay.gov.uk
	01803 208058
	01803 208282

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Homefinder Torbay

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Resettlement

The Resettlement Team is part of the Housing Needs Service.

We work closely with landlords, supported housing providers, Housing Associations and other agencies in Torbay to help vulnerable people find, move into and keep accommodation which best meets their needs. If you need help from us, we will discuss and agree with you the type of accommodation which would be most suitable for you.

We also make sure that people receive the right support to enable them to live independently. This could be helping you to keep your home if you are at risk of becoming homeless by floating support, where a worker visits you in your own home or by referring you to supported accommodation.

What kind of support can you give me?

I can’t cope in my home-/I need support to live independently-can you help me?

We can also help by referring you to other agencies who can give you help and support, for example:

Medical Services
Drug and alcohol Services
Community groups
Organisations which offer training opportunities.

I am homeless and I’m living in temporary accommodation

We help people to move on from temporary housing into more settled accommodation.

If you are placed in temporary accommodation, you will be given a named resettlement officer who will contact you and discuss with you the type of accommodation and support which would be best for you. The same officer will keep in regular contact with you to make sure we have up to date information about your needs and let you know how things are progressing with finding you accommodation and also support if you need it.

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I’m living in supported accommodation and I’m ready to move on now

We also help people to move on from supported housing into more settled accommodation.-See the document Policy for Strategic Move-On from Supported Accommodation below in related documents for further information.

What sort of accommodation can you help with?

We will discuss with you what type of accommodation would be most suitable for you.

This could be Floating support or Supported accommodation through the Referral HUB

I can’t cope in my home-/I need support to live independently-can you help me?

Housing Association Accommodation through Homefinder Torbay

Private rented accommodation with private sector landlords and letting agents with the help of the landlord accreditation scheme and Torbay Pound.

I want to move into private rented accommodation but I need a deposit. Is there anywhere that can help me? (Guide for tenants)
I have found a tenant for my property but they cannot afford to pay a deposit-where can they go for help? (Guide for Landlords)

How can I contact you?

You can contact us directly or an agency which is working with you can contact us on your behalf. Our contact details are on the right hand side of this page.

Telephone times:

Monday to Friday - 8.30am to 5.30pm

Wednesday - 10.15 am to 5.30 pm

Can my housing officer refer me for support?

If you see a Housing Needs Assessment Officer, they will discuss with you your housing needs but will also talk to you about whether you would benefit either from floating support to help you stay in your current home or whether supported accommodation would be the best option for you. If after talking to you, you agree that you need support they will put you in touch with the Referral HUB who will refer you to the service which they feel would best meet your needs.