	Parking Services
	Torbay Council
	PO Box 422 Torquay TQ2 5WU
	parking @torbay.gov.uk
	01803 207695
	01803 614302
	Additional Contact Details

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On Street Parking - FAQs

If a parking machine states OUT OF ORDER what should I do?
If I lose money in a parking machine what should I do?
Can I park my vehicle and then go and get some change for the parking machine?
I’m moving house and have a parking restriction outside the property, can I just park there?
Outside my property there is a parking restriction and often I can not park, can I have a permit to park outside my property?
I am a contractor working at a property where there is a parking restriction. I need constant access to my vehicle all day, what should I do?
Can I double park to load/unload?
Is there any dispensation for Wedding vehicles and Funeral Processions?
I live near a school, the parents who drop off and collect their children park illegally, what action can be taken?
How can I get a parking restriction changed?
Vehicles are always parked on pavements and grass verges which concern me, what action can be taken against these vehicles?
I have a disabled blue badge, where can I park on the street?
There are often cars parked on the double yellow lines at the end of my road, why do they not receive PCN’s?
I live in a road with no parking restrictions where people park inconsiderately so I have difficulty entering/exiting my property, what action can be taken?
I am employed within the health care industry and I have to visit patients and often there are parking restrictions in place. Can you help me?
I run a hotel and my guests need to stop on double yellow lines to load and unload their luggage, can they do this without getting a Penalty Charge Notice?
I am a local Licensee and drivers have problems delivering to my premises. Can they double park or park on yellow lines?
Who do I contact to report illegally parked vehicles?

If a parking machine states OUT OF ORDER what should I do?

If the machine nearest to your vehicle is out of order, please use an alternative machine at that location to purchase a valid ticket as failure to clearly display a valid ticket may result in the issue of a Penalty Charge Notice.

If I lose money in a parking machine what should I do?

Contact Parking Services on 01803 207695 stating the location of the machine and the sum of money lost. A form will then be sent to you to claim the money back. You are still required to purchase a valid ticket from an alternative machine at the location whether you are in a car park or on street

Can I park my vehicle and then go and get some change for the parking machine?

A vehicle must display a valid ticket or permit at all times if required to by the location. Failure to clearly display a valid ticket may result in the issue of a Penalty Charge Notice.

I’m moving house and have a parking restriction outside the property, can I just park there?

People often use unmarked vans and cars to move property. To avoid a Penalty Charge Notice being issued to your vehicle, contact Parking Services stating the date and vehicle details.

Outside my property there is a parking restriction and often I can not park, can I have a permit to park outside my property?

After consultation with residents controlled parking schemes have been introduced in some areas of Torbay. Contact Highways if you require more information

I am a contractor working at a property where there is a parking restriction. I need constant access to my vehicle all day, what should I do?

The Council issues Parking Dispensation Notices to allow contractors to carry out works where they require constant access to their vehicle. Please visit our Parking Dispensation Notice page to fill in an online application form and make payment.

Can I double park to load/unload?

No, please visit the Double Parking page for further information.

Is there any dispensation for Wedding vehicles and Funeral Processions?

Wedding and Funeral vehicles have dispensations to park outside churches or places of worship. Contact Parking Services with details.

I live near a school, the parents who drop off and collect their children park illegally, what action can be taken?

We fully understand that ensuring children arrive and leave school safely is important to all parents however by parking illegally when doing this, it compromises road safety for everyone. Parking restrictions outside of schools are provided for safety reasons to ensure clear sight lines for both motorists and children. Torbay Council works in partnership with the Police and the Council Road Safety team to ensure parents and children are educated with regard to the road safety problems this activity causes.

How can I get a parking restriction changed?

Please write in to the Highways Department stating why you think the restriction should be altered. Please bear in mind that the entire street must be consulted with regard any possible changes so speak to your neighbours before writing in.

Vehicles are always parked on pavements and grass verges which concern me, what action can be taken against these vehicles?

Parking on pavements and verges is dangerous, as it obstructs pedestrians and causes people of all ages to walk in the road. Damage is also caused to vital underground services and access to fire hydrants may be blocked in an emergency. Where there is a current parking restriction in place the Civil Enforcement Officer can issue a Penalty Charge Notice. Please visit the Pavement Parking page for futher information.

I have a disabled blue badge, where can I park on the street?

Please read the Department for Transport guidance booklet issued to all blue badge holders. In particular Section 10 “Where not to park”.

There are often cars parked on the double yellow lines at the end of my road, why do they not receive PCN’s?

Disabled blue badge holders are permitted to park on street on a yellow line restriction (provided there is no loading ban in place at this location) for up to 3 hours ensuring that their badge and time clock are displayed correctly and the vehicle is not causing an obstruction. If you feel the vehicle is parked causing an obstruction please contact the Police on 08452 777444.

I live in a road with no parking restrictions where people park inconsiderately so I have difficulty entering/exiting my property, what action can be taken?

The Council is not able to issue a Penalty charge Notice to vehicles where there is no parking restriction. In this instance telephone your Police neighbourhood beat manager on 08452 777444 for advice.

I am employed within the health care industry and I have to visit patients and often there are parking restrictions in place. Can you help me?

The Health Emergency Badge (HEB) scheme can offer dispensation to health care workers and emergency service workers within the Torbay area.

I run a hotel and my guests need to stop on double yellow lines to load and unload their luggage, can they do this without getting a Penalty Charge Notice?

Guests and visitors must adhere to the parking restrictions at the location. We advise all hotels and guest houses to ensure guests are fully aware of any parking restrictions prior to their arrival. As stated in the Highway Code, you may stop to load or unload, or whilst passengers board or alight from a vehicle stopped on double yellow lines.

If Civil Enforcement officers do not observe continuous loading and unloading a Penalty Charge Notice may be issued. When all passengers and luggage have been loaded/unloaded the vehicle must be removed and parked legally.

I am a local Licensee and drivers have problems delivering to my premises. Can they double park or park on yellow lines?

The activity of unloading or loading must take place with the vehicle parked at the kerbside; failure to adhere to this may result in the issue of a PCN. If unloading or loading on double yellow lines there is allowance in the Road Traffic Act for continuous loading/unloading for up to 20 minutes. This activity must be witnessed by the Civil Enforcement Officer.

Who do I contact to report illegally parked vehicles?

Contact Parking Services stating the location details and the parking restriction in place.